Kivaloop Account Deletion

Effective date: 2 November 2026

This page lets you request deletion of your Kivaloop account and associated data without needing to use the App.

Delete your account in the App

1. Open the Kivaloop app or Kivaloop Shop Partner app and sign in.
2. Go to the Profile tab.
3. Scroll down and tap Delete Account, then tap Delete Permanently to confirm.

Request deletion on the web

If you cannot access the App, email us from the email address registered to your Kivaloop account with the subject "Account Deletion Request". We will verify the request and delete your account.

Or email shakibshovon.10@gmail.com with the subject "Account Deletion Request".

What data is deleted

For Customers (Kivaloop App):

• Authentication profile and login credentials in Firebase Auth.
• Customer profile (display name, email address, profile picture).
• Cart items, past order history, reward points, and spin history.
• Social interactions: posts, stories, comments, and reviews.

For Shop Partners (Kivaloop Shop Partner App):

• Merchant authentication credentials and owner details (name, email, phone).
• Store business documents: shop name, description, address, and coordinates.
• Business hours and weekly operating schedules.
• Full menu catalog, items, descriptions, prices, and categories.
• Uploaded media from Cloudinary (store logo, banner, gallery pictures, and item photos).

What may be retained

We may retain limited records where required for legal, tax, security, or fraud-prevention purposes, and in backups for a limited period. Backup copies and content delivery caches may take up to 30 days to expire.

Processing time

We aim to complete verified deletion requests within 30 days. We may contact you to verify ownership of the account before deleting it.